At Zoe Louise Media, we value your privacy and are committed to protecting any information you choose to share with us.
Information We Collect
- Contact Forms/Enquiries: If you choose to contact us via form, email, phone, or messaging service, we collect only the information you voluntarily provide (such as name, email, address, and phone). This data is used solely to respond to your inquiry and fulfill its purpose. We don’t store this information beyond what’s needed and do not use it for marketing unless you give us explicit permission.
Cookies & Tracking
- We use cookies and basic tracking tools (e.g., Google Analytics) for site functionality and performance analysis.
- These cookies are non-identifying and cannot be used to identify you personally.
- You’ll see a cookie consent banner on your first visit. Continuing to use the site or clicking “Accept” constitutes consent.
- You can manage or disable cookies via your browser settings, though this may affect how the website functions.
How We Use Your Information
If you’ve contacted us, we will use your information to:
- Respond to your enquiry.
We do not send unsolicited marketing emails. Any marketing communication will only be sent if you’ve explicitly opted in, and you can unsubscribe at any time.
Payment & Third‑Party Tools
- Booking & Payments: Our site uses secure third-party platforms for online booking and payments. We do not process or store your financial details directly.
- Quote plugin: Operates in real time and does not store your data.
- Direct Debit set-up: Managed securely via our banking partner; no sensitive data is retained by us.
Data Security
We implement standard technical and organisational measures to keep your data safe. We do not sell, rent, or share your personal information with third parties, except as required by law or to fulfil service requests (e.g., payment processors).
Changes to This Policy
We may update this policy occasionally to reflect changes in services or regulations. The current version and effective date will always be displayed above.